Ocean State Charities Trust

Grant Awarded to Lucy’s Hearth

February 07, 2012

Ocean State Charities Trust awards grant to Lucy’s Hearth for upgrading their phone system.

Lucy’s Hearth, a homeless shelter for women and their children, recently upgraded its on-line abilities with a new website and by plunging deeper into social media. 

Now, thanks to a $2,950 grant fromOcean State Charities Trust, it’s improving its phone system.

“In this age of email, websites and social media, our phones still remain integral to our daily operations,” said Jennifer Barrera, Lucy’s Hearth’s program director.  “We often receive more than 150 calls a day from families requesting shelter, program participants requesting assistance, volunteers and donors.”

Thanks to the Ocean State Charities Trust grant, Lucy’s Hearth has upgraded its phone system to lessen busy signals by helping callers navigate to individual staff voice mail if the system is overwhelmed. 

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